FAQs

Most boarding facilities prefer to feed their own food because it is easier and faster for them. At Four Paws Pet Hotel & Resort, we want you to bring the foods your pet is used to eating! You can put individual meals into labeled sandwich bags if you prefer but we must keep all food products in sealed plastic containers. Even full bags of pet food, once opened, must be stored in sealed containers. Please bring sealed containers with you if possible! The only diet we will not feed at our hotel is a raw food diet. For the safety of our staff and our other hotel guests, we will not risk having uncooked meats in the facility. Giving medications is also not a problem as there are veterinary staff members available at all times for assistance. However, all medications must be labeled with directions provided by your veterinarian! We cannot accept medications with hand-written instructions—there must be correct dosing instructions on each prescription bottle typed by your veterinarian.

Yes, at our hotel, we want you to bring anything to make your pet feel at home! We provide beds for both dogs and cats, but please tell us if your pet is destructive or likely to damage them as you are responsible for those damaged items. We can remove them from your pet’s suite if you would like. We are also not responsible for any damage caused to the personal items you bring for your pet to play with or sleep on. Please do not bring something of high value to you, as pets who may be very well-behaved at home might decide to chew on things while they are staying at the hotel. We will label all personal items when you arrive, but if you would like to put your pet’s name on all items with tape or a permanent marker that would be fine.

We need our hotel forms filled out with all of your information (click here for forms). The “Four Paws Agreement” form needs to be signed just once. The “Authorization to Release Pets” is not required unless you want to give a friend or family member access to visit your pet during his stay with us or pick them up in your absence at check out. The “New Customer Form” tells us specific information about your pet—a separate form is required for each pet! The “Grooming Agreement” is only required if you are having your pet professionally groomed while he stays with us. The “Private Webcam Agreement” is only required if you choose to add the webcam service during your pet’s stay OR if you choose a presidential suite for your dog! Although the webcam service is complimentary for presidential suite boarders, you must sign the agreement. In addition to these forms, we need a carrier for each cat and a leash for each dog. We also need your pet’s food/regular diet, enough for the entire stay with us. You are also welcome to bring any toys, beds, or blankets, and we need any medications your pet needs to take in a properly labeled veterinary prescription bottle.

Yes, we are! Someone is here 24 hours a day to care for our hotel guests. You may check in or check out your pet from boarding at any time but to avoid another day’s charges, our check-out time for the day is 11 am. If you are checking out between the hours of 11 pm and 6 am, we must know in advance in order to prepare for your pet’s departure. We will move your pet from his suite to a private area away from other guests so as not to disturb anyone during the late-night checkout. You will also be asked to show a photo ID at the door when you arrive for late check-ins or check-outs.

Yes, we gladly give tours of our hotel all the time! You must call to schedule a tour to avoid particularly busy times of the day. And for the comfort of our guests, we will not give tours during sleeping hours (from 11 pm to 6 am).

We have a combination of public webcams for general viewing and private webcams in each boarding suite. Anyone using a laptop or desktop computer can view the public webcams at any time—those include doggie daycare, the outdoor play yard, the pool and the cat play area. If you opt for access to the webcam in your pet’s boarding suite, there is a $5 activation fee (except for presidential suites) and you will be given a password and directions on how to access the camera from a laptop or desktop computer. For smartphone and tablet users—you must download the viewing app for all cameras (public and private) from our hosting company Online Doggy (http://www.onlinedoggy.com/Apps.aspx). Online Doggy charges a fee for a monthly subscription or yearly subscription to their service.

Each boarding dog receives a 20-minute potty break after breakfast (between 6 am and 8 am), a 20-minute potty break midday (between 12 pm and 2 pm), and a 20-minute potty break after dinner (between 5 pm and 7 pm). Unlike other boarding facilities where dogs go to bed after dinner until the staff returns in the morning, all of our canine guests receive another late-night potty break before bed (between 10 pm and 11 pm). If your dog is accustomed to using a pee pad, we have those readily available and our suites and condos are large enough to use them comfortably away from the bed and food areas. Just let us know and we will be happy to put one in the suite for you!