FAQ’s

My pet has a special diet and medications. Can you accommodate that?

Most boarding facilities prefer to feed their own food because it is easier and faster for them. At Four Paws Pet Hotel & Resort, we want you to bring the foods your pet is used to eating! You can put individual meals into labeled sandwich bags if you prefer but we must keep all food products in sealed plastic containers. Even full bags of pet food, once opened, must be stored in sealed containers. Please bring sealed containers with you if possible! The only diet we will not feed at our hotel is a raw food diet. For the safety of our staff and our other hotel guests, we will not risk having uncooked foods in the facility. Giving medications is also not a problem as there are veterinary staff members available all the time for assistance. However, all medications must be labeled with directions provided by your veterinarian! We cannot accept medications with hand-written instructions—there must be correct dosing instructions on each prescription bottle typed by your veterinarian.

 

Can I bring my pet’s toys and bed to put in his suite?

Yes, at our hotel, we want you to bring anything to make your pet feel at home! We provide beds for both dogs and cats but please tell us if your pet is destructive or likely to damage them as you are responsible for those damaged items. We can remove them from your pet’s suite if you would like. We are also not responsible for any damage caused to the personal items you bring for your pet to play with or sleep on. Please do not bring something of high value to you as pets who may be very well-behaved at home might decide to chew on things while they are staying at the hotel. We will label all personal items when you arrive but if you would like to put your pet’s name on all items with tape or a permanent marker that would be fine.

 

What do I need to bring with me when I board my pet there?

We need our hotel forms filled out with all of your information (click here for forms). The “Four Paws Agreement” form needs to be signed just once. The “Authorization to Release Pets” is not required unless you want to give a friend or family member access to visit your pet during his stay with us or pick them up in your absence at check out. The “New Customer Form” tells us specific information about your pet—a separate form is required for each pet! The “Grooming Agreement” is only required if you are having your pet professionally groomed while he stays with us. The “Private Webcam Agreement” is only required if you choose to add the webcam service during your pet’s stay OR if you choose a presidential suite for your dog! Although the webcam service is complementary for presidential suite boarders, you must sign the agreement. In addition to these forms, we need a carrier for each cat and a leash for each dog. We also need your pet’s food/regular diet, enough for the entire stay with us. You are also welcome to bring any toys, beds or blankets and we need any medications your pet needs to take in a properly labeled veterinary prescription bottle.

 

Are you really open 24 hours a day? Can I really check in or out at any time?

Yes we are! Someone is here 24 hours a day to care for our hotel guests. You may check in or check out your pet from boarding at any time but to avoid another day’s charges, our check out time for the day is 11am. If you are checking out between the hours of 11pm and 6am, we must know in advance in order to prepare for your pet’s departure. We will move your pet from his suite to a private area away from other guests so as not to disturb anyone during the late night check out. You will also be asked to show photo ID at the door when you arrive for late check ins or check outs.

 

Do you give tours of your hotel? When?

Yes we gladly give tours of our hotel all the time! You may want to call to schedule a tour so as to avoid particularly busy times of day. And for the comfort of our guests, we will not give tours during sleeping hours (from 11pm to 6am).

 

How do the webcams work? Do I need a special program to run them?

We have a combination of public webcams for general viewing and private webcams in each boarding suite. Anyone using a laptop or desktop computer can view the public webcams at any time—those include doggie daycare, the outdoor play yard and the cat play area. If you opt for access to the webcam in your pet’s boarding suite, there is a $5 activation fee (except for presidential suites) and you will be given a password and directions on how to access the camera from a laptop or desktop computer. For smart phone and tablet users—you must download the viewing app for all cameras (public and private) from our hosting company Online Doggy (http://www.onlinedoggy.com/Apps.aspx). Online Doggy charges a fee for a monthly subscription or yearly subscription to their service.

 

How often do boarding dogs get to go outside to potty? What if my dog is trained to use a pee pad?

Each boarding dog receives a 20-minute potty break after breakfast (between 6am and 8am), a 20-minute potty break midday (between 12pm and 2pm) and a 20-minute potty break after dinner (between 5pm and 7pm). Unlike other boarding facilities where dogs go to bed after dinner until the staff returns in the morning, all of our canine guests receive another late night potty break before bed (between 10pm and 11pm). If your dog is accustomed to using a pee pad, we have those readily available and our suites are large enough to use them comfortably away from the bed and food areas. Just let us know and we will be happy to put one in the suite for you!